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Apr, 29 2019 | B2B, Business Development, Newsletter, Referral Sales, Sales Leadership, Social Selling

Even in B2B, Customer Experience Defines You (April Referral Selling Insights)

Do your clients want more from you? Would you be surprised to learn that prospects want the same buying experience in their business lives as in their personal lives? I’m not. We all want a stellar customer experience, and we’re pissed when we don’t get it. B2B customers are just louder about it. Everyone complains […]

Apr, 25 2019 | Newsletter, Sales Leadership

Surprise! All Intuition Isn’t the Same

intuition, sales, referral sales

Making sense is systematic and sequential, and intuition is the opposite. It’s a feeling. Everyone has intuition, but what distinguishes intuitive people is that they listen to, rather than ignore, the guidance of their gut feelings.

Apr, 11 2019 | Newsletter, Sales Leadership

Leaders Without Moral Courage Let Their Employees Down

business ethics, moral courage, ethical leadership

Our pace is too frenetic. We take shortcuts when we know we shouldn’t. We’re conflicted whether to stay in a job we don’t like or jump ship. We want to spend more time with our families, to exercise more, to be happy…really happy. All of that’s tough to achieve today, especially if our managers are constantly pushing us to do more, to work later, and to be available around the clock.

Mar, 31 2019 | Newsletter, Referral Sales

Unconscious Bias Goes Double for Boomer Saleswomen (March Referral Selling Insights)

Does age really matter in sales?   “Explain it so your grandmother would understand.” That’s exactly what the CMO of a tech company said about how to explain your mission statement. I was listening to his podcast at 7:00 on a Monday morning, and I was ready to kick butt. This isn’t the first time […]

Feb, 28 2019 | Newsletter, Referral Sales

You Don’t Have Time to Ask for Referrals? [February Referral Selling Insights]

If you don’t ask, you don’t get. Two colleagues complained they were so involved in their work, they didn’t have time to prospect. One guy even said he was thinking of cold calling (shudder) and doing more marketing. Why didn’t he think to ask for referrals? That’s a rhetorical question. I already know the answer. […]

Jan, 31 2019 | Newsletter, Referral Sales

Why Are You Still Cold Calling? January Referral Selling Insights

Here’s what you might have missed this month from No More Cold Calling I hadn’t bought a car in 17 years. Yep, that’s how long my Acura 3.2 TL with 162,000 miles lasted—until the transmission went out. I dreaded buying another car because of the pushy, in-your-face car salespeople, who are just like B2B sales […]

Dec, 30 2018 | Newsletter, Referral Sales

Asking for Referrals Is Darn Personal: December Referral Selling Insights

Here’s what you might have missed this month from No More Cold Calling. It’s been a year of awakening. No, this is not a movie. It’s real life. Finally, after two decades of working with CROs, sales VPs, and CEOs on referral selling, the conversation has shifted. Clients now ask: “How do I create a […]

Nov, 29 2018 | Newsletter, Referral Sales

’Tis the Season to Expand Your Referral Network: November Referral Selling Insights

Sure, it’s hectic. You’re busy closing out the year, but you also have lots of invitations for parties, client events, and other business networking opportunities. This is the best time to build your referral network. Make the most of it. Attend everything you can, enrich relationships with people you know, and meet new people. Get […]

Oct, 28 2018 | Newsletter, Referral Sales

Cold Calling vs. Asking for Referrals: Which Is Scarier? (October Referral Selling Insights)

Here’s what you might have missed this month from No More Cold Calling. Most sales reps dread cold calling, but they don’t exactly fear it. After all, they have no skin in the game. If someone hangs up or sprays them with expletives, they move onto the next name on the list. No harm, no […]

Oct, 01 2018 | Newsletter, Referral Sales

Are You Social or Selling? September Referral Selling Insights

Stop cold calling on social media. You’re not one of those people who blast me with a sales pitch after I accept your LinkedIn invitation, are you? I don’t think so, because you’ve been reading my blog, so you know by now that social selling is all about being social. LinkedIn is the place to […]

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