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Apr, 18 2019 | Sales Leadership, Uncategorized

Why Customer Experience Should Be Top of Mind for Sales Leaders

customer experience, referrals, customer satisfaction

In her presentation, “Customer Experience Is the New Battleground,” Tiffani told us customers will remember the experience they had with a brand (or person) much longer than the price they paid. My favorite quote from the presentation: “We need to get to the future before our customers do and welcome them when they arrive.”

Nov, 22 2018 | Uncategorized

It’s Time to Get Off the Hamster Wheel

Happy Thanksgiving! It’s Thanksgiving Day here in the U.S., and I’m taking a break. I’m taking the time to appreciate my amazing family and friends, my clients who have become friends, and my remarkable team at No More Cold Calling—whom I want to acknowledge now: Taylor Mallory Holland—the most remarkable editor, who makes everything I […]

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