What a refreshing change of pace it is to actually do business with a real human being—unless, of course, that person is rude, unfriendly, or too engrossed in technology to treat you like you’re important.
What Are Your Customers Saying About You?
Recently, while getting a haircut, I overheard a conversation between my hairdresser and another person on her staff.
“Why is our mail carrier always on her cell phone?” the staffer asked. “She is so grouchy. She never smiles, and she delivers our mail next door much of the time. When I pointed this out to her, she looked at me like ‘What right do you have to question me?’
Remember our old mailman? He knew everyone’s name. He smiled and said hello. He really enjoyed his job and talking to people.”
She added that she’d considered complaining, but the post office probably wouldn’t do anything about it anyway.
I told them they just gave me a great idea for a blog post.
Customer Service Still Matters
Everyone appreciates a smile and recognition. We want to be acknowledged and not treated like just another number. When we pay for a service, we have a right to expect efficiency and courtesy.
If this scenario had happened in the business world, we would have done more than complain. We would have ensured that the problem was rectified … quickly.
There is nothing like a handshake, a hello, or an in-person conversation. Cell phones are great tools, but unless there’s an emergency, phone conversations should never take priority over the people standing in front of us—especially if they’re our customers.
Having a real conversation in a day busied with email and texts is refreshing. Try it. I think you’ll like it.
Connect With No More Cold Calling
Share a customer service experience that was either so great or so terrible that you told other people about it.